At Saint Vanity Wear, we want you to be satisfied with your purchase. Please review the following policy carefully before placing an order.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unworn and unused
- Be in its original condition
- Have no stains, odors, or signs of wear
- Include original tags and packaging, where applicable
- Be accompanied by your order number or proof of purchase
Items that do not meet these requirements may not be accepted.
2. Items That Cannot Be Returned
The following items are generally not eligible for return or refund:
- Worn or used items
- Washed items
- Items damaged after delivery due to customer use
- Items with removed or damaged tags
- Items returned after the 14-day return period
- Items that are not in their original condition
Sale or promotional items may also have additional return restrictions.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, if applicable
After reviewing your request, we will determine the appropriate solution, which may include a replacement, exchange, or refund where applicable.
4. How to Request a Return
To request a return:
- Contact us at [email protected] within 14 days of receiving your order.
- Provide your order number and reason for the return.
- Provide photographs if requested.
- Wait for our return instructions.
- Send the eligible item according to the instructions provided by our support team.
Please do not send an item back without contacting us first.
5. Return Shipping Costs
Unless the item is defective, damaged, or incorrect due to an error on our part, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable.
For defective, damaged, or incorrect items, we will review the situation and determine the appropriate resolution.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider or financial institution.
Please allow additional time for the refunded amount to appear in your account.
7. Partial or Denied Refunds
A refund may be reduced or denied if the returned item:
- Shows signs of use or wear
- Has been washed or altered
- Is damaged due to customer handling
- Is missing original tags or packaging
- Is returned outside the applicable return period
- Does not meet the requirements of this policy
8. Exchanges
If you need a different size, you may be eligible for an exchange subject to our Exchange Policy and product availability.
Please contact us before returning the item.
9. International Returns
Customers outside the United States may be responsible for return shipping costs, customs duties, taxes, and other fees associated with returning an order.
Saint Vanity Wear is not responsible for customs delays or fees associated with international returns unless otherwise required by applicable law.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at [email protected].
We will attempt to cancel the order before it is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.
11. Contact Us
If you have any questions about returns or refunds, please contact us:
Saint Vanity Wear
Email: [email protected]
Our support team will review your request and provide the appropriate return or refund instructions.